Refund policy
Returns
For eligible items, you have 30 days after receiving your item to request a return. An item-specific change-of-mind return restriction applies only when clearly disclosed on the product page before purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
Please do not send returns to the address listed on our website or to any address shown on your package without contacting us first.
Because Organic Truth works with multiple fulfillment partners, the correct return location may vary depending on the product and where your order was fulfilled.
To request a return, contact us at organictruth@organictruthllc.com with your order number and reason for the return. If your return is approved, we will provide the appropriate return instructions and return address for your order.
Items returned without prior authorization may not be accepted or eligible for a refund.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or we otherwise state that return shipping is covered.
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, incorrect or missing. Include your order number and, where practical, photos of the issue and packaging. Organic Truth will review the issue and arrange an appropriate resolution, which may include a replacement or refund. If we require a return for a confirmed product fault or fulfillment error, we will provide instructions and cover necessary return shipping. Customer remedies are not conditional on our supplier reimbursing us.
Selected items clearly identified before purchase as final sale or not eligible for change-of-mind returns cannot be returned or exchanged simply because you changed your mind or ordered the wrong size or color. These restrictions do not apply to damaged, defective, incorrect or missing items, or limit your rights under applicable consumer law.
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days after receiving and inspecting the authorized return, or after approving a refund when no return is required. Your bank or payment provider may take additional time to post the refund.
Exchanges: We do not offer direct exchanges for changes of mind, size, or color. For an eligible item, request a return under this policy and place a separate order for the replacement item you want. This does not affect our ability to provide a replacement or refund for damaged, defective, incorrect, or missing items, or your rights under applicable consumer law.
New restrictions do not apply retroactively. Orders remain subject to the terms offered when purchased. Nothing in this policy limits your rights under applicable consumer law.