FAQ

Sign in to your account and open order history for status and tracking when available. You can also email organictruth@organictruthllc.com with your order number.

Processing and delivery times vary by item and warehouse partner. Many products ship from partner warehouses; estimates appear at checkout and on product pages. See our Shipping Policy.

Shipping availability depends on the destination and the fulfillment partner for each item. Enter your address at checkout to see options for your cart.

Review eligibility, timing, and instructions on our Refund Policy. Eligible delivered orders can often start a return from your account.

Sign in, open an eligible delivered order, and submit a return request. Include your order number if you contact support.

Use our Size Guide. When a product page lists garment measurements, those take priority over general charts.

No. Organic Truth is our brand and our mindset, not a fabric or ingredient label. Our clothing fabric is not organic or certified organic, and the name does not mean every product is certified organic. What is organic is the mind behind it: the designs, the words, the way of seeing. Materials, ingredients, and any certifications are listed on each product page.

Extended-delivery tags mean the item ships from a partner warehouse with longer transit. Details are noted on the product page when applicable.

Yes. Checkout runs on Shopify’s encrypted checkout with major payment methods (including Shop Pay where available).